Refund & Cancellation Policy

This policy explains how payments, cancellations and refunds work on GetAstro (getastro.in). GetAstro provides digital consultation services and informational tools; there is no physical product or shipping.

1. Wallet top-ups

Money added to your GetAstro wallet is used to pay for consultations and bookings. Unused wallet balance remains available in your account and does not expire. Wallet top-ups are generally non-refundable except as described below.

2. Live consultations (per-minute)

Chat and call consultations are billed per minute as the service is delivered. Because the service is consumed in real time, amounts charged for time already spent with an Expert are non-refundable. The first minute of a new chat may be free as indicated in the app.

3. Appointments

• You may cancel a booked appointment before it begins; the booking fee is refunded to your wallet.
• If an Expert is unable to attend a confirmed appointment, the full fee is refunded to your wallet.
• No-shows by the Seeker after the scheduled start time are not eligible for a refund.

4. When we do issue refunds

• A technical failure on our side that caused you to be charged without receiving the service.
• A duplicate or erroneous charge.
• A payment was deducted but the wallet was not credited.

Approved refunds are credited to your GetAstro wallet, or to the original payment method where applicable, typically within 5–7 working days.

5. How to request a refund

Email support@getastro.in within 7 days of the transaction with your registered email, the transaction details and the reason. We review each request and respond promptly.

6. Expert payouts

Experts’ earnings are credited to their GetAstro wallet and paid out to their provided UPI details on request, net of the platform’s revenue share. Payouts are subject to verification and applicable deductions.